24/7 Sewage Cleanup & Backup Removal in Metro Atlanta

What to Do Before the Crew Arrives

• Stop using water — no flushing, showers, laundry or dishwasher until the line is cleared; every drain in the house can feed the backup
• Keep people and pets out — close the door to the affected area and turn off HVAC returns that pull air from it
• Shut off power to wet areas — only if you can reach the breaker without standing in water
• Photograph and video everything — the water line, the source and damaged belongings, before anything is moved
• Don’t run fans — moving air spreads contaminated droplets; leave drying to a crew that contains the area first
• Call (404) 983-0966 — a person answers 24/7 and tells you what to do while a crew heads out from Norcross

Helpful resource: EPA: cleaning up after flooding and sewage in your home

Verus Restoration provides emergency sewage cleanup throughout Metro Atlanta and Northeast Georgia. When a toilet overflows, a floor drain backs up or a main sewer line pushes waste into a basement, the job is more than removing water: the area is contained, contaminated materials are removed and bagged, every surface is cleaned and treated with antimicrobial, and the structure is dried to a verified standard. Sewage is Category 3 water, so it is handled with protective equipment from the first minute.

Availability

Open 24 hours, 7 days a week

Service

Sewage extraction, contaminated-material removal, antimicrobial treatment and drying

Water type

Category 3 (black water): sewage and drain backups

Area

Norcross, GA · Metro Atlanta

Sewage cleanup is not a mop-and-fan job. Drywall, insulation, carpet and pad that touched sewage are removed rather than dried, because they can’t be reliably disinfected. Hard surfaces are cleaned and treated, then drying confirms nothing is left wet behind the walls.

Where Sewage Backups Come From

The source decides how far the contamination spread and what has to come out.

• Main sewer line clogs — tree roots, grease and wipes that block the line and push waste up through the lowest drain in the house
• Toilet overflows — a blocked toilet or a failed fill valve that keeps running onto the floor and through the ceiling below
• Basement floor drains — the lowest opening in the home, and usually the first place a sewer backup shows up
• Heavy rain — overloaded municipal lines that back up into basements during Atlanta downpours
• Septic system failures — full or failed tanks and drain fields that back up into the house
• Washer and sink drain backups — gray water that becomes Category 3 the longer it sits
• Multi-unit buildings — a stack backup on an upper floor that reaches the units and ceilings below
• Commercial restrooms and kitchens — floor drains, grease traps and restroom lines in offices, retail spaces and restaurants

Gray water from a washer or sink is treated as Category 3 once it has sat for a day or so, and any water that touched sewage is Category 3 from the start.

Our Sewage Cleanup Process

1. Make it safe & contain the area

   Electrical hazards first, then the affected area is sealed off from the rest of the home and the HVAC so contamination doesn’t travel. The crew works in protective equipment.

2. Extract the sewage

   Pumps and extractors remove standing waste water and sludge, and the material is disposed of properly — not rinsed down another drain.

3. Remove what can’t be saved

   Carpet, pad, drywall, insulation and porous belongings that touched sewage are cut out, bagged and documented for your claim.

4. Clean, treat, dry & document

   Every remaining surface is cleaned and treated with antimicrobial, then air movers and dehumidifiers dry the structure while daily readings and photos record the job.

5. Set drying & document

   Air movers and dehumidifiers go in the same visit, baseline moisture readings are taken, and the photos and inventory for your claim are started before we leave.