Emergency Water Removal & Extraction in Metro Atlanta

What to Do Before the Crew Arrives

• Stop the source — the fixture valve, the water heater valve, or the main where the line enters the house
• Photograph and video everything before you move or mop anything — the source, the water line, the rooms
• Move what you can — rugs, boxes, electronics and furniture off wet floors; foil or blocks under heavy pieces
• Mop or wet-vac clean, shallow water on hard floors if it’s safe; leave carpet and anything contaminated to us
• Run the air conditioning, keep windows closed, and don’t run the heat
• Call (404) 983-0966 — extraction in the first hours is the difference between drying and demolition

Helpful resource: Ready.gov: what to do after a flood

Verus Restoration provides emergency water removal throughout Metro Atlanta and Northeast Georgia. When a pipe bursts, a water heater lets go, a basement fills or a storm pushes water inside, the first job is getting the water out — pumps for standing water, extractors for floors and carpet, and the right handling for clean, gray or sewage-contaminated water. Every hour water sits, it wicks higher into walls, deeper into subfloor and closer to mold. We dispatch from Norcross around the clock.

Availability

Open 24 hours, 7 days a week

Service

Pump-out, water extraction, contaminated-water cleanup

Water types

Clean, gray and black (sewage) water

Area

Norcross, GA · Metro Atlanta

Water removal is not the same as drying. Extraction takes out the water you can see and most of what carpet and pad are holding; drying takes care of what soaked into the structure. Doing the first one fast and thoroughly is what makes the second one short. Call or text (404) 983-0966 and tell us what’s wet — we’ll tell you what to do until the crew arrives.

From an Inch on the Floor to a Flooded Lower Level

The source decides the equipment and the precautions. These are the water removal calls we run most often across North Metro Atlanta.

• Burst and frozen pipes — supply lines, ice-maker lines, failed fittings and the January freeze bursts in crawl spaces and attics
• Water heater failures — tanks that split in a garage, basement or attic and run for hours
• Appliance and fixture overflows — washing machines, dishwashers, tubs and toilets
• Flooded basements and crawl spaces — groundwater, failed sump pumps and water through foundation walls
• Sewage backups — drains and toilets backing up from beyond the trap, handled as contaminated water with containment and protective equipment
• Storm water — rain through a damaged roof or window, wind-driven rain and water that came in at grade
• Firefighting water — the thousands of gallons that follow a house fire, usually soot-contaminated
• Commercial losses — sprinkler discharges, roof drain failures and supply breaks in offices, retail, multifamily and warehouses

Clean water that sits for more than a day or two is no longer treated as clean. The sooner we extract, the simpler — and less expensive — everything that follows.

Our Water Removal Process

1. Make it safe & find the source

   Electrical and structural hazards first, then the source is confirmed shut. We identify the water category — clean, gray or black — because it sets everything that follows.

2. Pump out standing water

   Submersible pumps clear flooded basements, crawl spaces and slab rooms down to the floor surface, fast.

3. Extract floors, carpet and pad

   High-capacity extractors pull water out of carpet, pad, hard flooring and the seams between them — the water that pumps leave behind and household equipment can’t reach.

4. Remove what can’t be saved

   Saturated pad, swollen laminate, soaked insulation and anything contaminated water touched comes out, bagged and documented. Contaminated losses get containment and antimicrobial treatment.

5. Set drying & document

   Air movers and dehumidifiers go in the same visit, baseline moisture readings are taken, and the photos and inventory for your claim are started before we leave.